Privacy Policy

What Truckvisor is

Truckvisor is a business-health advisor for small trucking carriers. A carrier's owner and staff sign in to see the carrier's own operational and financial picture. It is a business tool — we have no ads, no analytics brokers, and we never sell data.

Information we collect

• Account information — your email address and your role within your carrier (owner, office, or staff). Sign-in is handled by Google Firebase Authentication; we never see or store your password.
• Business data your carrier connects or enters — fleet records (trucks, drivers, loads), and, if the owner connects QuickBooks Online, invoice and revenue summaries retrieved with the owner's explicit authorization through Intuit's API.
• Push notification token — a device identifier issued by Firebase Cloud Messaging so the app can deliver ticket alerts you've opted into. Stored only while notifications are enabled for your account.
• Payment setup information — if your carrier pays you through Truckvisor, your name, email address and phone number are sent to our payments partner Straddle so they can create your payment profile and run identity checks required by law. You link your bank account inside Straddle's own widget: your bank login and account numbers go directly to Straddle and are never seen or stored by Truckvisor. We store only an encrypted token that stands for the link, plus the payment history (amount, date, status) needed to show you what you were paid.
• Vehicle and driving data, when your carrier connects an ELD — if your carrier connects its electronic logging device or telematics provider (for example Motive or Samsara), we receive vehicle location, odometer and mileage, hours-of-service availability, safety events and engine diagnostics for that carrier's fleet. This is the carrier's operational data, supplied by the carrier's provider under the carrier's authorization, and mileage from it may be used to calculate driver pay.

The Truckvisor apps do not collect location from your phone. We collect no contacts and no advertising identifiers, and we run no ad networks or analytics brokers.

How we use it

Solely to provide the service: computing your carrier's health snapshot, routing operational tickets to the right person, and sending the notifications you enabled. Nothing else.

Text messages (SMS)

Truckvisor runs two text programs, both opt-in. We do not send marketing or promotional text messages, and we never text a number that has not asked us to.

Account verification codes — one-time.

• How you opt in — inside the Truckvisor mobile app you type your own mobile number on the "Confirm your number" screen and tap Send code. That tap is your consent, and it sends exactly one message. No code is sent unless you take that action.
• How often — one message each time you request a code.
• Cost — message and data rates may apply, depending on your mobile plan. Truckvisor does not charge you for these messages.
• How to stop — reply STOP to any message to opt out; reply START to opt back in. Reply HELP for help, or email support@truckvisor.io. Opting out means we can no longer verify your number, which may prevent you from setting up payments.
• What we keep — your mobile number and the time and outcome of each verification, so we can show that the number belongs to you before payment details are attached to it.

Document expiry reminders — recurring, opt-in only.

• How you opt in — after verifying your number, you turn on Text me document reminders on your own profile screen in the Truckvisor Driver app. Only you can do this; the office cannot opt you in.
• How often — up to three reminder texts per expiring document (7 days before, 1 day before, and on the day it expires), sent from a dedicated reminders number, separate from the number verification codes come from.
• Cost — message and data rates may apply, depending on your mobile plan. Truckvisor does not charge you for these messages.
• How to stop — reply STOP to the reminders number, or turn the toggle off in the app, at any time. Uploading a renewed copy of the document also ends that document's reminders automatically. This does not affect verification codes, which come from a different number.
• What we keep — your mobile number, whether reminders are turned on, and the time and outcome of each reminder we send.

No mobile information — your phone number or your consent to be texted — is shared with third parties or affiliates for marketing or promotional purposes. Your number is passed only to our messaging provider, Telnyx, for the sole purpose of delivering the message you requested.

The full program disclosure for each program — including the opt-in screens themselves and the exact consent wording each shows — is at truckvisor.io/sms.

Sharing

We do not sell personal data, and we do not share it with anyone for their own marketing or advertising. Data is processed only by the providers that run the service, each receiving only what is necessary:

• Straddle — our payments partner. When your carrier pays drivers through Truckvisor, we share the personal data needed to process those bank payments and to meet the identity-verification and anti-money-laundering rules that apply to them: for drivers, name, email address and phone number; for the carrier, its business details and the information its owner enters directly into Straddle's onboarding form. Straddle acts as the payment processor and handles that data under its own privacy policy.
• Stripe — subscription billing. Stripe handles card details directly; we never see a full card number.
• Google Firebase — sign-in and push notification delivery.
• Telnyx — delivery of the one-time verification codes described above. Telnyx receives your mobile number and the code, solely to deliver the message, and never for its own marketing.
• Our database, API and file-storage hosting providers — running the service itself.
• Intuit — only when your carrier's owner connects QuickBooks Online.
• Your carrier's ELD or telematics provider (for example Motive or Samsara, connected through Terminal) — only when the carrier connects one, and only for that carrier's own fleet data.
• Law enforcement or regulators — where we are legally required to, or to investigate fraud or protect someone's safety.

Security & tenancy

All data is encrypted in transit (TLS) and at rest by our hosting providers. Payment tokens are additionally encrypted by us with a key held outside the database. Every record is scoped to your carrier and enforced at the database level — one carrier can never read another's data. Financial figures are additionally restricted to the carrier's owner. Access to production systems is limited to staff who need it, and we investigate and notify affected users of any security incident that puts personal data at risk.

Retention & deletion

Business records are kept while your carrier uses the service, because the product's value is its history. You can delete your own account from the phone app at any time (Settings → Delete account). That removes your login and your personal seat; your carrier's shared business data is not affected. If you are the sole owner of a carrier, contact us at support@truckvisor.io to close the company and erase its data. See how to delete your account.

Payment records are kept for at least 2 years after the payment, and longer where the law requires it, because ACH payments, identity verification and anti-money-laundering rules oblige us and our payments partner to retain them. Deleting your account does not delete those records within that period. Once a retention period ends, records are deleted or irreversibly anonymized.

Your privacy rights

Whatever state you live in, you can ask us to:

• Access — tell you what personal data we hold about you and give you a copy.
• Correct — fix anything that is wrong or out of date.
• Delete — erase your personal data, subject to the payment-record retention above.
• Opt out — of any sale, sharing, targeted advertising or profiling. We do none of these, so there is nothing to opt out of.

Email support@truckvisor.io from the address on your account, or write to us from any address and we will verify your identity before acting. We acknowledge requests within 10 days and answer within 45 days, and we may extend that once by another 45 days if a request is complex — we will tell you if we do. There is no charge, and we will never treat you differently for exercising these rights. If we turn a request down we will tell you why, and you can appeal by replying to our answer; we respond to appeals within 45 days. Residents of California, Colorado, Connecticut, Virginia, Utah, Texas and other states with privacy laws have these rights by statute, and residents of every other state have them because we apply the same process to everyone. You may also complain to your state Attorney General.

Much of the data in Truckvisor belongs to your carrier rather than to you personally. If you ask us to change or delete records your carrier owns — loads, settlements, fleet records — we will point you to your carrier, and help them action it.

Contact

For privacy questions, rights requests, and everything else: support@truckvisor.io. Write "Privacy" in the subject line and it goes to the right place.

We may update this policy from time to time. When we do we will change the effective date above and, for material changes, notify you by email.